How to Handle Security Concerns With Your Janitorial Services Company

When you start the search for a company that will handle the day-to-day cleaning of your building, security concerns might not even cross your mind. After all, if you hire professionals, they’ll have protocols in place to keep your building and everything within it safe, right?

Not necessarily.

A janitorial service has access to just about every nook and cranny of your building, and they often work after traditional work hours when there’s no one around.  Before you decide to sign with a service, do a little vetting to determine their commitment to security. You should hold your cleaning service to high standards in all ways, but security must be at the top of the list. One of the most important factors to consider is how they will handle security concerns, should they arise.

Preventing Security Concerns

Ensuring that your facility will be safe starts before the janitorial team even enters the building. There are specific protocols that should be observed to keep security concerns at a minimum. In addition to bolstering your confidence in the cleaning company, it will also eliminate possible internal security risks from the start.

• Detailed Background Checks— This is the bare minimum that a janitorial service should do to procure truly top-notch employees. A background check will help sift out the people whose intentions are less-than-noble and put forward the people who have been honest and law-abiding.

• Intensive Training— When the janitorial service lays out the security protocol before they allow new-hires to work in a client’s facility, they set the expectation for prioritizing safety and security.

• Utilize Uniforms and IDs— Ensuring that the cleaners are easily identifiable is yet another way that a janitorial service can display their commitment to safety and security. Uniforms and prominently displayed ID badges will help clients feel more comfortable when they encounter the cleaners.

• Bonded and Insured Services— Should the worst occur, and an employee of the janitorial service damages a client’s property or steals from a client, bonding and ensuring the services available will guarantee that the client will be reimbursed without costing the janitorial company a lot of money.

Issues That Create Security Concerns

There are certain problems that janitorial services face that exacerbate potential security concerns.

Employee Turnover

Unfortunately, the cleaning industry is rife with high employee turnover, and this can have a big impact on your building’s security. If there’s a revolving door of workers—people who have access to your building and a mental map of your building’s layout—there’s a greater chance of a significant security breach occurring.

In addition to jeopardizing your building’s security, high employee turnover can also cost your business big. It’s not cheap to hire and train new employees, so the janitorial service will have to pass the costs related to bringing new-hires aboard on to their customers eventually. You might find that you’re paying more for lower quality and a bigger security risk.

Language Barrier

Many cleaning services employee people who don’t speak English well (or even at all). That’s not to say that these people won’t be model employees who will be a valued part of the team for years to come; however, if there’s a significant language barrier, it’s possible that the very important security protocol the service has put into place will not be effectively conveyed.

Ask your service how they handle training employees who aren’t native English speakers. Ideally, they’ll have a multi-lingual option in place to ensure that every employee has a clear understanding of the expectations of the job.

Failure to Create a Building Entry Protocol

Every building has its own method for security; some use physical keys, others use access cards, and some use a keypad system that requires a specific code for every employee. It’s vital that you communicate with your janitorial service to create a plan for their entry.

Say, for instance, that your building is locked at 6 pm; if an employee wants access to the building, they’ll need to arrive before it’s locked or they won’t get in until morning. You could require your janitorial service to arrive prior to 6 pm, and once they arrive they will use a key you gave them to access the janitorial closet.

Within that closet, there will be a lockbox that contains the keys to the locked doors throughout the building. The cleaners will be able to get into every area, and when they’re done for the night, they simply put the keys back in the lockbox, lock the janitorial closet, and exit the building. There’s no need to give anyone access to the building, keeping everything secure.

Some buildings have alarm systems; it’s the building manager’s responsibility to train the janitorial service to use the alarm and what to do should they accidentally dispatch the police to the location. Some alarm systems use one code for everyone, some have the ability to assign codes to individuals so they know who is coming and going and at what times.

Understanding HIPAA

If your business is in the healthcare or medical field, you know that there are ironclad standards for security that must be met by anyone who works within your walls. Certain information must be safely locked away, and if the janitorial service is not properly trained in how to clean without violating the protocol related to HIPAA, you could be subjected to fines and potentially even jail time.

Engaging a janitorial service that prioritizes your building’s safety by addressing security concerns before they begin the work.  Commercial Custodial Services high standards for hiring and commitment to proper training reflect our emphasis on customer service. Contact us today to learn more about the CCS difference. 

Why Hire Professionals To Do Your Medical Office Cleaning?

Cleaning an ordinary office is important if only to ensure that the office is a pleasant place to be, but medical office cleaning goes way beyond appearance. If your medical office isn’t properly cleaned, it can harbor potentially dangerous germs that could result in patients getting sicker than they were before they entered your facility.

Rather than entrusting your medical office cleaning to a general janitorial service, consider hiring professional cleaners that are specially trained to clean medical offices. Here are just a few reasons why it’s important to leave medical office cleaning to a specialty cleaning service.

1. Specialty Cleaners are Prepared to Properly Undertake Medical Office Cleaning

Patients enter a medical office with the hope that they’ll feel better— than the doctors and staff within will use their knowledge and skill to heal the patients’ medical issues. However, if the office isn’t completely hygienic, the patient can become sicker than they were before.

Additionally, failure to maintain a high level of cleanliness can cause a rash of employee absenteeism as your staff is felled by the germs that are inevitable when sick people come in and out of your office every day.

At the peak of cold and flu season, when your office is at its busiest, if the cleaning that must be done to handle the spread of germs isn’t completed properly, you could see an epidemic that might affect both your staff and your patients. A cleaning service with specialty training can keep your medical office properly cleaned and sanitized.

2. Specialty Cleaners Have the Training and Certification Required for Medical Office Cleaning

A specially-trained cleaning service will not only ensure that your medical office is sanitized and hygienic but they’ll help your office stay compliant within the standards of regulatory bodies such as JCAHOHIPAACDCOSHA, and more.

In addition to offering compliance-friendly services, a properly-trained cleaning service will help your office avoid expensive fines and create a healthy environment for your patients and staff. Just sweeping, mopping, and emptying trash cans isn’t enough, and that’s the scope of services that an ordinary janitorial service can offer you.

3. A Specialty Cleaning Service Increases Your Medical Office’s Profitability

Bringing a specialty cleaning service in to properly clean your medical office might sound like a big expense, but you might be surprised by the ROI. Not only will your office project an air of health and hygiene, but it will also leave patients with the impression that you prioritize their comfort and well-being.

Patients that are happy with their care share their experiences with their friends and family, bringing you much-coveted referral business. However, if patients are greeted with sub-par conditions, including dirty restrooms, cobwebs in the corners of the rooms and on the ceiling, trash on the floor, and smudged doorways and windowsills, their friends and families will hear about that, too.  A clean medical office is an office that will see repeat business.

Conclusion

Relying upon the services of a professionally trained cleaning service will ensure that the job is done quickly, efficiently, and thoroughly. Rather than paying a standard janitorial money big bucks to do a sub-par cleaning, leave the medical office cleaning to the experts.

Ready to trust the vitally important job of medical office cleaning to highly trained professionals? Contact us today for a free quote.

Why should you clean cubicles?

 

Show of hands…how many of you spend your workday seated in and surrounded by fabric-walled cubicles? How many of you drink beverages or eat lunch in your 3-walled office? Ok, now how many of you have your cubicle walls vacuumed or deep cleaned on a regular basis?

Hey! Where did all the hands go?

Fabric-covered panels or cubicles are a popular sight in many commercial buildings. Offices usually have a cleaning schedule for their carpets or hard-floors, however these upholstered walls are often neglected or overlooked. Here are three reasons fabric wall care should be part of your cleaning plan:

1. Control dust mites.

Dust mites are known to live in bedding but are easily carried from home to office on clothing—eventually finding their way into carpet, upholstered furniture and fabric-covered walls. These walls act like standing dust traps, capturing dust, dirt, and other airborne irritants and debris, such as dander (dead skin cells), the primary diet of dust mites. Did you know that an average adult may shed up to 1.5 grams of skin a day, feeding about one million dust mites! Lack of cleaning results in dirt and allergen buildup, increasing dust mite populations that potentially lead to the issues in item #2 below.

2. Reduce allergens.

Allergies are among the top three reasons people miss work. While dust mites themselves are not harmful, these microscopic bugs emit waste that can trigger allergy or asthma symptoms such as sneezing, itchy and/or watery eyes, runny nose, headaches, and difficulty breathing. Regular cleaning with a HEPA-filtration vacuum, like the one used by our staff of cleaners, can reduce dust, allergens and mites while helping improve indoor air quality.

3. Remove unsightly spots.

Spills and stains on cubicle walls from coffee, soda, or food (like that salad dressing mishap in accounting) are ugly and unhealthy, providing a breeding ground for bacteria with funky odor not far behind. Dirty hands or fingers can also leave behind grimy marks, as well as negative impressions of your office on guests. Proper deep cleaning can remove spots, freshen the fabric and keep your facility looking great for employees and visitors alike.

Talk to Us about adding upholstery care for your fabric covered walls and furniture to your cleaning plan.

A clean restaurant is the best place to eat!

Great food, coupons, and loyalty cards are all excellent ways to generate repeat customers in the restaurant industry. However, a culinary school-trained chef and punch-card won’t help bring customers back if your restaurant is dirty and smelly.

A recent survey conducted by Harris Poll asked 2,034 U.S. adults to identify what issues would keep them from returning to a restaurant. A staggering 97% of those polled stated they would most likely not return to a restaurant if they experienced an issue with the facility.

What kind of issues would prevent repeat customers? The top five reasons cited all have to do with the cleanliness, or lack of, the facility:

• 86% – Dirty surfaces (e.g. tables, chairs, booths, dust on décor, dust bunnies on floors)

• 85% – General bad odor

• 80% – Dirty restrooms

• 72% – Dirty or slippery floors

• 70% – Entryway cleanliness (e.g. cigarette butts, overflowing trash cans, messy appearance)

Keeping a clean restaurant, especially the front of the house free of dirt and restrooms spotless and fresh, can be easy with a quality commercial cleaning service like our restaurant cleaning service. We have customized cleaning services that can fit any budget. Find out more today!

Back to school germs

Dirty schools may be to blame for a child’s next fever or stomach ache. Between superficial cleaning efforts and germ-filled surfaces and spaces, two-thirds of the 500 adults we recently surveyed believe a lack of cleanliness in schools leads to kids getting sick.

With a new school year upon us, if you have children, get ready to get sick. A University of Utah School of Medicine study finds that people living in childless homes are sick 3 to 4 weeks per year. Add one child, that number goes up to 18 weeks and then 29 weeks per year with a second child.

Less than one-third of the adults we surveyed believe schools are properly sanitized on a daily basis, giving germs room and time to multiply. While the trash may be thrown out and floors vacuumed every day, the concern about a thorough cleaning is why the majority of people we surveyed say schools are on the dirtier side.

It seems nearly impossible for students to escape the germs, no matter what room they are in. According to our survey respondents, here are the places that carry the most germs:

       Bathroom: 39.2%

       Classroom: 24.1%

       Cafeteria: 16.75%

       Gym: 13.8%

       Nurse’s Office: 6.2%

There may be no escaping the germs, as some of the most common items students touch every day were voted the most germ infested by our survey respondents:

       Door Handle: 38.3%

       Water Fountain: 17.4%

       Stairway Railing: 17.1%

       Desk: 11.3%

       School Supplies: 8.1%

       Toilet: 7.8%

While students are encouraged to wash and sanitize their hands often, it’s also important a school sanitize these places daily.  

According to The Centers for Disease Control and Prevention, each day about 55 million students and seven million staff attend more than 130,000 public and schools in the U.S. Illness outbreaks can hamper learning, lead to an increase in absenteeism and wreak havoc on a school district.

“When tackling germs in school, it is important that people understand the difference between cleaning, disinfecting and sanitizing,” Coverall’s COO, Shirley Klein. “Coverall works with thousands of schools to implement a system that eradicates germs. Having a system in place to keep schools clean will help prevent illness, limit parents from taking unnecessary sick days and provide a more enjoyable learning experience,” added Klein.

In addition to reinforcing good personal hygiene, Coverall emphasizes the importance of tackling the high-touch points so many parents in the survey were concerned about.

“Paying extra close attention to the cafeteria, door handles and bathrooms can have a big impact in minimizing the spread of germs and illness,” she added.  

Why it is important to screen your future custodial staff

It’s very important to keep your office clean because a clean office creates a positive impression on visitors, helps keep away illness and also adds to the beauty of your space. Unfortunately, cleaning a workplace may become a tiresome and time-consuming task. This is the reason why you should hire a professional cleaning service. Cleaning professionals make sure that your office is always clean after they are done.

Some other important things to consider when hiring cleaning services in Phoenix, Chandler or surrounding areas are as follows:

– An important thing to consider while hiring cleaning services of Gilbert or Phoenix is to compare prices and services offered by each company. While a company may offer cheap prices, you should consider what products they are using and how often they would be coming by to clean your office.

– Ask for references to see how a cleaning company has performed in the past. Any good cleaning services of or Phoenix should have a great track record of keeping offices clean while being reliable and reasonably priced. You also want to see if they can clean an office specifically for people with chemical sensitivity issues.

– Make sure the cleaning services in Phoenix or Gilbert you want to hire brings all the materials and equipment needed to clean your office. This is especially important for offices because there are a lot of places that need to be cleaned that can be hard to reach without equipment like extended dusting equipment. If they do not have all the equipment needed, they should charge less.

– Make sure the cleaning service company you hire provides multiple cleaning services required for your office. Double checking saves you time, money and from dealing with the issues of various service providers.

The tips above will ensure that you are hiring a good cleaning service.

communication in our business

Communication is an important aspect in every relationship, especially within the business. For Commercial Custodial Services and the commercial cleaning industry, communication keeps our Arizona cleaning services as efficient as possible. We complete all of our Arizona cleaning services within various workplaces and in many different languages. With respect to everyday business practices, we’ve found that there are two sides to our communication – with our customers and with our commercial cleaning technicians.

Customer communication includes many different avenues. Commercial Custodial Services  has field auditors who visit customers every day of the week to find dirt and areas in need of cleaning services. This puts a face to the commercial cleaning crews who usually work at night when no one is in the facility. Many of our clients are visual evaluators and so we look in every corner, under every piece of furniture and paper to find dust particles. This gives our customers a chance to either say “you missed something” or “you are doing a great job”.

For example, if a trash can is missed in a back office, the commercial cleaning crew can get it the next time they are scheduled to provide cleaning services. But, if a trash can is missed in a restaurant restroom, we will go take care of it immediately. A restaurant does not want to open its doors with a full trash can in the restroom.

Among our commercial cleaning staff, we have a team member call and ask our clients how their cleaning services from Commercial Custodial Services are going. We also use an online system that our customers can access via computer, phone, or Ipads and gives us feedback instantly. If a customer sends a message, the message goes to all staff members’ computers, Ipads, and phones. The message is then stored, documented, and addressed. This system also documents inspections and phone calls. Without proper communication between our clients and our Commercial Custodial Services  staff, we are working in the dark, when our goal is to make your space as bright and clean as possible.

How often you should clean your windows and carpet

              That feeling of a nice clean carpet

A large focus of our services is on maintaining clean windows and floors, including carpet. When cleaning these areas, we have gone through extensive measures to use products and commercial cleaning practices that are as environmentally friendly as possible. Commercial Custodial Services believes in cleaning with organic products that are safe for the customers and the environment. We value both revenue and health as we strive to implement eco-friendly commercial cleaning practices. Thus, we suggest how often you should have us clean your windows and carpets.

We specialize in window cleaning and carpet cleaning for offices, industrial units, commercial establishments and others. We also have our cleaning solutions made using nano-natural technology, and we focus on distributed waste systems as we are determined to reduce waste. We distribute fully concentrated cleaning solutions. This allows our company and its franchise owners to use less plastic, less water, and less fuel, which reduces overall waste.

We help your business grow by helping increase your business’s productivity, performance, and profitability. We believe in creating a safe, healthy and an organized environment for you and your employees.

How often you call us for your window cleaning and carpet cleaning depends on the following factors:

1. If the color of your carpet is pale or if you have solid shades. These show more dirt than any other pattern and require more cleaning to look fresh and new.

2. The level of dirt that finds its way int your office buildings or facility. High-traffic areas obviously need more frequent care than low-traffic areas.

3. If there are individual stains diminish the life of the carpet. If your office has areas in which food is consumed or dirt/debris settle, you will need to have carpet cleaning services more often.

4. If you want preventative cleaning. For heavy-traffic areas like entrances and ground floor halls, you want preventative cleanings 12-24 times a year. The more the better, but at least once a month.

How we can improve your business

A clean and healthy environment is essential in any workplace. Maintaining business in itself is a big task, so why burden yourself with cleaning the office when you can outsource that work to a commercial cleaning company.

Commercial Custodial Services has years of experience in providing commercial cleaning services in Arizona. We are willing, able and eager to help you maintain a clean office because we know maintaining a clean business space can have a great impact on your business.

Making a clean office your priority can affect your business in ways such as:

1. Maintaining asset value

When your office furniture and fixtures are regularly cleaned and polished, it improves their lifespan. It even helps in getting rid of insects and other bacteria that can damage your health.

2. Reducing employee sick leave

A clean office helps employees be happy and stay healthy. Being sick less often is reduced with the help of our Commercial Cleaning Service. The cost of sick leave is a notable expense for any company. Employees showing up to work is a priority for all businesses, and having a clean office helps make that possible.

3. Improving productivity

When employees feel that their basic needs are met, a sense of satisfaction is generally present. Employees who are satisfied can provide you with quality work and service. When you provide them a clean work environment, they provide you with better returns.

4. Improving image

Your business office is the place where a prospective client or investor often meets you. Having a clean workspace helps them decide whether they should be working with you in the near future or not.

Commercial custodial services will provide you with quality services. We take care of every nook and corner with the utmost care. Put us to work and see the difference.

How it all began

My name is Travis Kozai, I am the owner of Commercial Custodial Services. I wanted to share my story of how this all began. This company means a lot to me because of our beginnings and success that my employees and I have had together.

I became motivated to look for extra income in late-2002. I was switching from working at the Chandler Police Department to working at the Chandler Fire Department and taking $30,000 pay cut. My wife was laid off from her job shortly thereafter, further compounding the problem.  I knew I needed a second job and I had enough spare time to invest in something, the question was what?

I knew the risks of starting my own business— most fail within the first year— but taking the risks looked better to me than flipping burgers. I started Kozai Custom Cleaning and started cold calling every business on Alma School Rd. between Riggs Rd. and Baseline Rd. looking for clients. It actually paid off! I started cleaning work for several doctors and dentists in the area. Slowly but surely my financial hardships started to become lighter.

When I got a job cleaning a construction trailer for the U.S. Army Reserves, I got an idea for how to develop my company: Provide a great cleaning service for both the private and government sector. This required me to maintain a high visual standard if I didn’t want another larger cleaning company coming and taking my jobs. As always, with growth in companies comes hardships. It was very difficult finding reliable employees as we continued to grow. It was also very challenging to keep our pricing competitive yet profitable. One of the biggest hurtles to overcome was simply figuring out what worked and what didn’t. What ended up being mine and the companies success was finding the right team to help it grow.

Now, fifteen years later, we have grown from me on my hands and knees cleaning some trailer to a business with forty-five employees. We clean for large commercial clients as well as for government agencies. We are able to serve in three states: Arizona, Utah, and Texas. I knew it wasn’t going to be easy starting my business but I wasn’t ready for just how difficult it can be. But businesses, like people, aren’t defined by their fail and fall. They’re defined by how they get back up.